The owner of the e-store www.lennumaa.ee (the E-store) is Reds OÜ (registry code 12106028); address Paruni 73, Ülenurme, 61714 Tartumaa.
Conditions of sale apply to the reservations of playrooms made through the E-store and to the selection of additional services.
The E-store’s service prices are presented next to the services. Information about the services (e.g. duration of the activity) is presented in the E-store, next to the services.
To order services, you must add them to the shopping cart. All required data fields must be filled in order to formalize the order. Thereupon, the price is displayed, which can be paid through a bank link.
The contract shall enter into force from the receipt of the amount payable to the bank account of the E-store.
When the reserved time or an additional activity cannot be provided, the buyer will be informed and the money paid will be returned as soon as possible, but no later than 14 days after the notice is sent.
Since the reservations and related services are not physically deliverable, there are no related conditions. The services are offered only on the premises of Lennumaa.
After receiving the order, the buyer has the right to withdraw from the contract concluded in the E-store within 14 days, but no later than 48 hours before the reservation time.
The right of withdrawal does not apply if the buyer is a legal person.
In order to withdraw from or to change the contract, an application for withdrawal must be sent in writing to the e-mail address firstname.lastname@example.org not later than 48 hours before the booking deadline. The booking fee in the sum of 30 Euros will not be refunded. The booking date can be moved within a maximum of 1 (one) year from the original date. In exceptional cases we will trade the booking sum for gift tickets in the same value that can be used to visit Lennumaa Play Centre. In case of a catering order that had already been put into making by the time of cancellation, the sum might not be returned in its full amount.
If meals were ordered and their preparation has already started at the moment of cancellation, then the entire amount may not be returned.
The E-store has the right to withdraw from the sales transaction and return the deposit if the price of the service indicated in the E-store is significantly below the market price due to an error.
The E-store uses the buyers’ personal contact information (including name, telephone number, address, e-mail address, bank details) for processing orders and sending products to buyers. The E-store will not forward the customers’ personal information to third parties.
The E-store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish by entering their e-mail address on the E-store’s homepage and has indicated the wish to receive direct mail messages.
The buyer has the right at any time to cancel the offers and newsletters sent to their e-mail address by informing us via e-mail or following the instructions provided in the offer e-mail.
If the buyer has complaints about the E-store, they must be sent to e-mail address email@example.com or call: +372 5560 0393.
If the buyer and the E-store are unable to resolve the dispute by agreement, then the buyer can contact the Consumer Disputes Committee. The procedural rules can be found, and the application can be submitted here. In the competence of the Consumer Disputes Committee is to resolve disputes between the buyer and the E-store which arise from the contract. Procedures with the Consumer Disputes Committee are free of charge for the buyer.
The buyer may contact the European Union consumer dispute settlement website.